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Policy on Returns and Refunds

1Pack all the items in the original packing. Items bought as sets must be returned in sets.
2Fill in the return request form attached to the order.
3Attach a copy of the sales check, specify the method of refund (a postal order or a transfer to the bank account).
Send the parcel to this address:

E1-02-10, Sunway Geo Avenue, Jalan Lagoon,Selatan, Bandar Sunway, Subang Jaya ,Kualalumpur

After you have sent the parcel, please inform us of that by sending an email to [email protected]

Eligibility of Items for Return or Exchange

Seller and Goobat may reject your returned item(s) if the item(s) fail to meet the requirements as mentioned in the Refund and Return Policy. Buyer may only apply for the refund and/or return of the item in the following circumstances:

• The Item has not been received by Buyer
• The Item received is incomplete (missing quantity or accessories)
• Seller has delivered an Item that does not match the agreed specification (e.g. wrong size, colour, etc.) to Buyer
• The Item delivered to Buyer is materially different from the description provided by Seller in the listing of the Item
• The Item received has physical damage (e.g. dented, scratched, shattered)
• The Item received is faulty (e.g. malfunction, does not work as intended)
• By way of private agreement with Seller and Seller must send his/her confirmation to Goobat confirming such agreement

Buyer’s application must be submitted via the Goobat Customer Service at [email protected]. However, for prescribed medicines, strictly no return and refund shall be allowed.

How long will it take for my refund to be processed?

The Buyer will be refunded with Goobat Points and will be able to spend the points on other desired items.

Refund via credit card: Subjected to standard bank processing time

Refund via online banking: 14 days

Refund via points: 1 working day

How do I return my items?

To enjoy a hassle-free experience when returning the Item, Buyer should ensure that the Item, including any complimentary items such as accessories that come with the Item, must be returned to Seller in the condition received by Buyer on delivery. We will recommend Buyer to take a photo of the Item upon receipt.

How long do I have to return my items?

The Buyer has 5 working days to request return via Goobat Customer Service at [email protected]

How soon will I receive my refund after returning an order?

Buyer will only be refunded after Goobat has received the confirmation from Seller that Seller has received the returned Item. In the event where Goobat does not hear from Seller within a specified time, Goobat will be at liberty to refund the applicable sum to Buyer without further notice to Seller. The refund will be made to Buyer’s credit/debit card, designated bank account or refunded as Goobat Points, whichever is applicable.

Does the refunded amount include shipping fee?

1.In the scenario of an unforeseen error from the seller's end (i.e - damaged, faulty or wrong Item delivered to the buyer), the seller will bear buyer's return shipping fee.
2.In the scenario where both seller-buyer disputing the party liable for the return shipping fee, Goobat at its sole discretion will determine the party liable for the return shipping fee.

How soon will I receive my refund after returning an order?

Buyer will only be refunded after Goobat has received the confirmation from Seller that Seller has received the returned Item. In the event where Goobat does not hear from Seller within a specified time, Goobat will be at liberty to refund the applicable sum to Buyer without further notice to Seller. The refund will be made to Buyer’s credit/debit card, designated bank account or refunded as Goobat Points, whichever is applicable.

Does the refunded amount include shipping fee?

1.In the scenario of an unforeseen error from the seller's end (i.e - damaged, faulty or wrong Item delivered to the buyer), the seller will bear buyer's return shipping fee.
2.In the scenario where both seller-buyer disputing the party liable for the return shipping fee, Goobat at its sole discretion will determine the party liable for the return shipping fee.